Umowa o pracę - Spanish Speaking Customer Support Specialist
X-Trade Brokers Dom Maklerski S.A. Centrum Biznesowe Ogrodowa 58, Ogrodowa, Warszawa, Polska 4 grudnia 2018

X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Spanish Speaking Customer Support Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

Umowa o pracę - Spanish Speaking Customer Support Specialist

Job description

  • providing excellent customer service (supporting Spanish and Latam clients)
  • building up positive relationships with customers
  • resolving issues in a timely manner and ensure high levels of customer satisfaction
  • providing explanations in relation to customer complaints (both written and by phone)
  • monitoring of the situation on financial markets
  • accepting transaction orders by phone
  • working with the CRM system (verification and completing clients data)
  • cooperating with external XTB branches and internal departments
  • analysis of trading accounts and financial transactions
  • practical application of AML rules

Wymagania

Requirements

  • Spanish language – native or proficiency level required
  • good knowledge of English
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • strong communication, interpersonal and negotiation skills
  • good knowledge of MS Office
  • flexible schedule (day shifts and night shift until 01 am)

Additional (would be an advantage):

  • previous experience in a customer service role

Oferujemy

We offer

  • full-time employment agreement
  • benefit package
  • work in an internationally known company with a well-recognized brand
  • all the required tools and training required to be successful
  • possibility of developing inside the company’s structures

Wymagane dokumenty

CV