Umowa o pracę - Receptionist
Hilton Warsaw Hotel & Convention Centre Hilton Warsaw Hotel and Convention Centre, Grzybowska, Warszawa, Polska 18 grudnia 2017

stunning views of the Warsaw skyline in each of 314 elegant, well-equipped and spacious rooms. Hotel’s Holmes Place Premium Club & Spa has 3,500 sq. m. of leisure space and includes a 25-meter swimming pool with weekend hours for children, a fully equipped fitness center and a full-service spa. The Hilton Warsaw Hotel & Convention Centre boasts the largest hotel convention and event facilities in the heart of Warsaw. This fully-equipped and versatile space can host an array of events, from board meetings and birthday soirees to concerts and exhibitions.

Umowa o pracę - Receptionist

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

•Achieve positive outcomes from Guest queries in a timely and efficient manner

•Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

•Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

•Demonstrate a high level of customer service at all times

•Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

•Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

•Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

•Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

•Comply with hotel security, fire regulations and all health and safety legislation

•Act in accordance with policies and procedures when working with front of house equipment and property management systems

•Follow company brand standards

Wymagania

 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•Previous experience in a customer-focused industry

•Completed high school certificate or equivalent

•Positive attitude and good communication skills

•Commitment to delivering a high level of customer service

•Excellent grooming standards

•Ability to work on your own and as part of a team

•Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

•Previous experience in cash handling

 


Oferujemy

The company provides a wide range of benefits (meals in employee cafeteria, sports package, private medical care, group insurance, staff rates for Hilton hotels worldwide etc.)


Wymagane dokumenty

CV