Umowa o pracę - Local IT Office Support
IQVIA Domaniewska, Warszawa, Polska 17 maja 2019
Umowa o pracę - Local IT Office Support

RESPONSIBILITIES

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Provide assistance in the areas of Site Support and project specific assignments
  • Responsible for meeting specified service level standards.
  • Participate on global and regional project teams.
  • Maintain proper asset management according to IQVIA standard in global IT Asset Management tools/systems
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Delegate IT support tasks, provide training and advice to more junior team members and end users.
  • Perform daily monitoring of systems and troubleshooting.
  • Perform other duties as required.

Wymagania

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills in Polish and English.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Strong analytical and trouble shooting skills
  • Project management exposure
  • Willingness to improve in personal knowledge as it applies to supporting the company’s objectives
  • ITIL3 Foundation certification would be a plus
  • Exposure to Macs, iPhones, Android devices and ServiceNow a plus

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Computer Science or related field; with 1 years’ experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

PHYSICIAL REQUIREMENTS

  • Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
  • Significant use of keyboard involving repetitive motions with fingers
  • Ability to bend, stoop, crawl and lift up to 20 kg
  • Travel may be required

ADDITIONAL REQUIREMENTS

May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.


Oferujemy

  • Full-time employment (permanent contract)
  • Attractive salary package
  • Work within an international environment

Wymagane dokumenty

CV