Umowa o pracę - Junior IT Support Engineer
Vistra Corporate Services Sp. z o.o. al. Jerozolimskie 56C, Warszawa, Polska 13 listopada 2018

Ranked among the top four corporate service providers globally, Vistra Group is a versatile group of professionals, providing a uniquely range of services and solutions for business. We provide accounting, international incorporations to trust, fiduciary and fund administration services.

Umowa o pracę - Junior IT Support Engineer
  • Manage expectations of internal clients (Vistra locations across Central & Eastern Europe)
  • Manage expectations of internal clients
  • Provide support in solving problems
  • Execute resolution of all incident and problem enquiries
  • Ensure continuity in service provision and restore required service in case of disruption
  • Check technical conditions of IT equipment
  • Maintain & Update systems periodically as required by vendors, compliance or lifecycle management
  • Establish good relationships with members of 2nd and 3rd line support groups to support knowledge capture activities and to drive complex customer issues requiring cross functional effort to resolution
  • Actively participate in information and knowledge sharing within the team
  • Work towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner
  • Seeking support from colleagues as necessary to grow their troubleshooting skills or should a more challenging case arise
  • Continue to expand their customer service repertoire and continue to explore customer facing best practices
  • Manage third party incident management through to resolution
  • Seek continuous improvement in services delivered

Wymagania

  • 1+ years of IT experience, including 6+ months of IT Service Desk operations experience including ticketing systems, routing incidents and service request, call centre operations, and metrics
  • 6+ months of direct customer service experience
  • Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial
  • Excellent communication skills and fluent English
  • Service Delivery and Customer Service oriented
  • General good working knowledge of Active Directory, Networking, TCP/IP, MS Office Suite/Office 365, Exchange, IT hardware, etc.
  • Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial
  • Attention to detail
  • Ability to prioritise, organise and multi task whilst working in a busy office environment

Oferujemy

  • Stable employment
  • Opportunity to gain a wide experience in an international company well-established on the market
  • Real possibility of development and promotion
  • Trainings
  • Possibility to participate in free language courses
  • Possibility of co-financing of courses / studies
  • Friendly atmosphere
  • Private healthcare
  • Co-financed Multisport card
  • Flexible working hours

Wymagane dokumenty

CV w języku polskim lub angielskim