Umowa o pracę - Czech/Slovakian Speaking Customer Support Specialist
X-Trade Brokers Dom Maklerski S.A. Centrum Biznesowe Ogrodowa 58, Ogrodowa, Warszawa, Polska 1 marca 2018

X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Czech/Slovakian Speaking Customer Support Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills.

Umowa o pracę - Czech/Slovakian Speaking Customer Support Specialist

Job description

  • providing excellent customer service (supporting Czech/Slovakian clients)
  • building up positive relationships with customers
  • resolving issues in a timely manner and ensure high levels of customer satisfaction
  • providing explanations in relation to customer complaints (both written and by phone)
  • monitoring of the situation on financial markets
  • accepting transaction orders by phone
  • working with the CRM system (verification and completing clients data)
  • cooperating with external XTB branches and internal departments

Wymagania

Requirements

  • Czech or Slovakian language – native or proficiency level required
  • very good knowledge of English language is a must (knowledge of any additional language e.g. Polish, Romanian, Portuguese, Spanish or German would be an advantage)
  • higher education (might be IV or V year student)
  • previous experience in a customer service role (desirable)
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • strong communication, interpersonal and negotiation skills
  • good knowledge of MS Office

Additional (would be an advantage)

  • knowledge of financial markets and XTB’s core business

Oferujemy

We offer

  • full-time employment agreement
  • great learning opportunity in cooperation with multinational units of the company
  • all the required tools and training required to be successful
  • work in internationally known company with a well-recognized brand
  • young, professional, dynamic team and multinational environment

Wymagane dokumenty

CV